Delivery & Returns

D E L I V E R Y

 

Our Made to Order items, which include all of our custom labels and labelled products, have a 7 working day production time from the date the payment has been received. All unlabelled products will be dispatched within 1-3 working days, unless purchased with a MTO item. Please be aware that our production times can be increased during busier times, please email us for any information regarding delivery times for your order.

P & P  C O S T S

  • Label Orders (1st or 2nd Class Stamp) - £1.50

  • Parcels Under 2KG (Royal Mail or Hermes) - £3.99

  • Parcels Over 2KG (Hermes or Collect+) - £6.50

  • FREE DELIVERY on orders over £100.

I N T E R N A T I O N A L 

  • We charge a flat rate fee of £16.99 for all international destinations (excluding Ireland). If there are any extra charges for heavier items we will advise you of the additional costs before posting them.

R E T U R N S 

We do not accept returns on our Made To Order LABELS or Labelled Products unless faulty. Please get in touch within 14 days if you have any issues with your order.

UNLABELLED ITEMS - If you are not completely satisfied with your purchase we will happily exchange or refund any unused items, please get in touch for our return address within 14 days of receiving your order. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods and courier charge is our customer’s responsibility. If a product is faulty or damaged you must get in contact with us within 14 days of receiving your order. If a return is required, postage costs will be refunded once the item has been received upon inspection (We will let you know which courier to use) . If for any reason your goods have been damaged in transit, we will not be able to issue a refund or replacement, and this will have to be taken up with the courier.